Beyond Philosophy

JULY 5, 2015

Customer Sensitivity. Customer Focus. Performance measurement is focused, and shared, on what most monetizes customer behavior (loyalty, emotion, and communication metrics such as brand bonding and advocacy, replacing satisfaction and recommendation). Multiple sources of data are used to develop insights.

Customer centricity 279

Customer centricity Complaint resolution Banking Enterprise 279

Return Customer

AUGUST 15, 2018

You would be surprised to know how many customer service executives don’t follow these practices. It can be as small as promising the time required to work on the customer complaint or about accepting a bug in the process. Always Keep the Customer in the Loop. Maintain Customer Data and Run Analytics.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

Fonolo

JUNE 14, 2018

Offers valuable data on the customer experience including FAQs, peak times, complaint resolution timelines, and even purchasing habits. Provides a quick’n’dirty form of outreach for mobile users who may balk at the idea of placing a call, and. Adding to this personalization, chatbots can also field frequently asked questions.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

JivoChat

JUNE 9, 2021

Chatbot marketing drives many advertising and selling strategies. For example, a chatbot can collect data, evaluate leads, drive customer engagement, and keep tabs on returning website visitors. Taking advantage of chatbot technology means your customers can always get answers to their questions. Conduct surveys.

Chatbots 52

Chatbots Marketing Upselling Surveys 52