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Top 5 Customer Service & CX Articles for Week of January 22, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. The subtitle of this article is the perfect summary: The integration of AI in customer service isn’t about choosing between technology and humanity. Here are my top five picks from last week. Connect with Shep on LinkedIn.

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Amazing Business Radio: Paulo Almeida

ShepHyken

For example, in the transportation industry, there is more urgency because the issues customers are trying to solve (such as changing a flight) may need to be resolved in minutes, not hours. These industries require larger, highly scalable teams to meet the customer’s needs. The result could mean lost customers.

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Amazing Business Radio: Gabe Larsen

ShepHyken

Creating the Most Convenient Experience in Customer Support. They discuss the importance of creating a convenient CX and the impact an omnichannel platform has on the way businesses interact with their customers. Customers are used to it, and it’s not going away. Chatbots have an important role to play.

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Top 5 Strategies To Boost eCommerce Customer Experience In 2023

Nicereply

eCommerce customer experience is the most crucial thing you can invest in to secure your online store’s long-term success. 74% of consumers are highly likely to buy from businesses based on their experiences, which now need to extend both online and offline. Table of Contents What is an eCommerce customer experience?

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Leveraging Data Analytics and Machine Learning to Personalize Customer Experiences

Win the Customer

One of the most powerful tools experience professionals have at their disposal is data analytics and machine learning. These technologies play a pivotal role in tailoring customer experiences to individual preferences and needs. This knowledge can inform the design of more seamless and personalized customer experiences.

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How to Use Social Media as a Customer Service Channel (+ Examples from Brands)

ShepHyken

He shares customer service best practices that successful brands use to help their customers on social media. Businesses have been using social media for years now to publish content, engage with their audiences, advertise their products, and stand up for social causes. . Self-service customer support is trending upwards.

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How AI can benefit your customer service in 2022

Nicereply

It’s time for AI to continue evolving and boosting the customer service experience. Chatbots evolved immensely – when they are configured right, it’s hard to recognize them from a human customer service representative. Offering a unique customer experience on each interaction.