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The ONE Technology that will be Revolutionizing the Customer Experience

Expivia

This virtual brand ambassador could show you how to repair the wheel virtually before you go to do it yourself. If you need to send it back, that ambassador can take your information through API’s, connect to the CRM, and have everything sent to you just like any IPR. You say your toy is broken and the wheel fell off.

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Four Cool Ways to Cement Customer Trust

PeopleMetrics

Some brands are going much deeper than policy design and employee training. According to a recent Emotivator pos t, in an attempt to better empathize with banking customers with mobility issues, Barclay''s Bank is having its branch staff wear a specially designed suit as they enter and seek service in one of their branches.

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Can Artificial Intelligence Drive Customer Loyalty?

CSM Magazine

Just as in your father’s time the bank clerk recognized him by voice when he called in to clear a check, AI development can now do the same by speech recognition, natural language processing, and dialogue management. Algorithms are gradually learning to offer that cozy small-town feeling to customers.

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10 Best Customer Engagement Tools for Improving Sales & Support

JivoChat

Engagement tools can improve the relationship between your brand and customers, as they enable you to go beyond business transactions to understand people’s emotional needs. In turn, that will encourage them to stick with your brand. Acquire Loyal Brand Ambassadors. Question skip logic. Supports audio/images/video.

Sales 52
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Top 25 SaaS Companies in the UK

SmartKarrot

The service is up to eight times cheaper as compared to bank transfers. Driftrock is a UK company that aims at improving the advertisements and promotions that a business’ prospects see on platforms such as Google, Facebook, or LinkedIn. LoopMe, a UK startup, solves this problem by helping brands tailor video adverts to prospects.

SaaS 10