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It’s all about context stupid! Why most businesses fail to take this into account

Beyond Philosophy

They were asking for the account number right off the bat. The senior managers thought customers would be ready to present their account numbers upon getting through the call center queue. The quicker the call center employee had the account number, the faster they could resolve the issue and have their employee process another call.

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Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

AWS Machine Learning

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

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Do More In ‘24: Ten Customer Service and CX Tips for the New Year

ShepHyken

A speedy response creates confidence. Be more accountable – Don’t make excuses or blame others. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. I often joke about a company that took four days to get back to me with an answer.

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Guest Post: How to Create Massive Customer Surplus through Memorable Onboarding & Obsessive Service

ShepHyken

Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable. Step 7: You plan a trip to visit the client in person for a two-day workshop to ensure success and implementation. Conclusion.

Coaching 325
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Who Is To Blame For Poor Service?

ShepHyken

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

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‘It’s Out of My Control’ Is a Bad Excuse

ShepHyken

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

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Introducing MapTrack.One: Adding accountability & predictability to the organisational approach to CX

ijgolding

One of the things we speak about regularly is the accountability, predictability and sustainability of the organisational approach to customer experience. A powerful, ideas-loaded one-day workshop is the answer to that, and clients walk away from it with a whole new view of THEIR program. Enjoy the read!!