article thumbnail

How Customer Success Technology Tackles the Top 7 CS Challenges

Totango

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. As a hospitality platform, SevenRooms knew they needed to pivot quickly to meet the changing needs of customers and their industry. Sonar’s Success Story. Scaling the Team.

article thumbnail

How Customer Success Technology Tackles the Top CS Challenges

Totango

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. As a hospitality platform, SevenRooms knew they needed to pivot quickly to meet the changing needs of customers and their industry. Sonar’s Success Story. Scaling the Team.