ProProfs Blog

DECEMBER 6, 2019

Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. But it is this simple feedback that is helping Uber and other ridesharing companies keep only the best drivers on the road. Evolution of Customer Feedback. Customer feedback is not a new trend.

Feedback 124

Feedback Surveys Benchmark Sales 124

delighted

APRIL 27, 2021

For many product managers, customer feedback is the key to making a product successful. The most valuable product feedback comes from clear questions, carefully structured scenarios, and making the most of your time with the customer. Adding a survey into the product itself allows for feedback when the product is top of mind.

Feedback 98

Feedback Surveys Management Advertising 98

Hodusoft

NOVEMBER 19, 2020

It allows customers to easily interact with a customer care agent or account manager, without stepping their foot in the bank. A video chat contact center software can bring further improvements in online banking systems. Confidentiality: Conversations can be kept confidential with the help of a video chat contact center solution.

Contact center software 52

Contact center software Banking Contact Center contact center solutions 52

CCNG

SEPTEMBER 17, 2020

This includes holding employees accountable for treating customers with care as a well as getting out of their office to visit customers and understand how they use your products or services. Leaders should demonstrate excellent customer service to both their employees and the outside customers.

CCNG 195

CCNG Coaching CRM Accountability 195

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

Beyond Philosophy

APRIL 9, 2021

Let’s imagine that you’re an account manager with 200 customers. If you know that 80 percent of your revenue comes from 20 percent of those customers, what do you think happens to the other 80 percent that only accounts for 20 percent of the revenue? Control the number of accounts your team manages and how they spend their time.

Management 392

Management Accountability Consulting Consulting 392

FreshGrade

AUGUST 29, 2019

I wanted to spend more of my planning time learning to give good feedback. FreshGrade is a free platform that helps teachers not just plan content and communicate with parents, but also document students’ work and give them fast and effective feedback. So I decided to give it a try. Here’s what I’ve learned so far.

Feedback 40

Feedback Accountability 40

Lumoa

MARCH 9, 2023

The release of the “ How It’s Made ” videos is a perfect example of this. The videos provide customers with a behind-the-scenes look at the sourcing and manufacturing process of Lush’s products, giving them a sense of transparency and openness that is rare in the beauty industry.

Customer Experience 169

Customer Experience Accountability Customer Service Customer Care 169

ShepHyken

AUGUST 9, 2019

They offer free deliveries, Amazon Prime Video, Amazon Prime Music and also Amazon Prime Reading. First, I would encourage you to always ask for feedback especially when the experience has been so-so or even bad for a customer. That’s how they have me hooked! Stay Connected with Your Customers.

Feedback 291

Feedback Sales Accountability Personalization 291

PeopleMetrics

APRIL 15, 2021

Voice of Customer (VoC) programs use two types of surveys to gather customer feedback: relationship surveys and transactional surveys. Download the chart from this video. ? ? ?. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link].

Surveys 118

Surveys Best practices Feedback Accountability 118

AWS Machine Learning

APRIL 11, 2023

However, bad actors increasingly deploy spoof attacks using the user’s face images or videos posted publicly, captured secretly, or created synthetically to gain unauthorized access to the user’s account. This can deter a bad actor using social media pictures of another person to open fraudulent bank accounts.

APIs 83

APIs Accountability Government Healthcare 83

ChurnZero

MARCH 10, 2023

Write an email welcoming a new point of contact for your account [account/business type, contact details]. Customer feedback – Segment this customer feedback into the following themes: product features, technical inquiries, customer service, subscription renewals. Suggest a few ways to connect.

Scripts 98

Scripts Accountability Feedback Marketing 98

PeopleMetrics

APRIL 30, 2021

Download the chart from this video. ? ? ?. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. Watch on YouTube. ? ? ?.

Customer Experience 133

Customer Experience Employee engagement Surveys Accountability 133

ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. Nike does the same with its TeamNike account. .

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

Playvox

APRIL 25, 2023

Incorporate feedback. Taking the time to incorporate agent feedback helps make your training more effective. One-to-one video training with managers: Establishes two-way communication and builds rapport and trust. Provide opportunities to role-play on video with peers and managers. Document the feedback.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

Nicereply

DECEMBER 17, 2019

Your seemingly happy and productive team is disengaged, signaling they don’t feel anyone is listening to their valuable feedback. Drive High Engagement Team Feedback With a Three-Point Strategy. Now you just need to apply a similar approach to gathering employee feedback. Foster Peer Accountability Through Open Team Meetings.

Feedback 52

Feedback Benchmark Employee engagement Surveys 52

delighted

JANUARY 19, 2023

Every quarter, we share out a video that recaps the Delighted product updates that were released over the past three months. Check out the video recap below – and keep reading below to see more details about each of the updates! Expanded feedback sharing Your feedback is most powerful when shared. Ready to get started?

Surveys 52

Surveys Engineering Accountability Feedback 52

PeopleMetrics

NOVEMBER 9, 2021

Customer experience feedback and market research are not the same thing, BUT that doesn’t mean there aren’t parallels. In this session, we review how market research and customer experience feedback are converging and how you can use this convergence to get the most out of the feedback programs you run. Watch on YouTube. ? ? ?.

Marketing 71

Marketing Customer Experience Feedback Best practices 71

ChurnZero

MARCH 10, 2023

Write an email welcoming a new point of contact for your account [account/business type, contact details]. Customer feedback – Segment this customer feedback into the following themes: product features, technical inquiries, customer service, subscription renewals. Suggest a few ways to connect.

Scripts 75

Scripts Accountability Feedback Marketing 75

ChurnZero

DECEMBER 7, 2023

With nearly 50% of their capacity spent on smaller accounts that accounted for around 10% of revenue, Smokeball ’s onboarding team felt overworked, and struggled to drive the most value during the onboarding process. Onboarding Hero: Smokeball Guiding customers to success at scale with smart, digital playbooks. says Kevin.

Accountability 52

Accountability Upselling Sales Marketing 52

Nicereply

FEBRUARY 29, 2024

Implementing omnichannel feedback to offer multiple support options. When users log into their accounts, their history and activities are automatically synced into every device. In most cases, UX audits happen in a controlled environment based on user feedback or how users interact with a brand.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

Satrix Solutions

NOVEMBER 12, 2020

Are you also considering customer feedback when determining customer health scores? In this installment on CX best practices, Evan Klein, Founder and President of Satrix Solutions , and Steve Bernstein, CEO and Founder of Waypoint , discuss the importance of including voice of the customer feedback when measuring customer health.

SaaS 88

SaaS Feedback Best practices Accountability 88

GetFeedback

JANUARY 28, 2020

Facebook live video. Given that video consumption is half as much time to consume than written text, 82% of people would prefer to watch a live video than to read a blog post. Make your live video clutter-free: No one will listen or watch your Facebook Live video if it’s blurred and your voice cannot be heard properly.

Customer retention 128

Customer retention Education Brand ambassadors Marketing 128

Fonolo

MARCH 30, 2020

This may mean setting new time-slots, getting new equipment set-up, or changing some of your metrics to account for the changes to your contact center. Besides navigating the minefield of video meeting software out there, we’ve all bumped into more than our fair share of technical issues over the last couple of weeks.

Contact Center 133

Contact Center Management virtual call center Call Center 133

JivoChat

APRIL 24, 2023

With its short-form, highly engaging videos, TikTok is an excellent platform for showcasing your subscription box in a fun and creative way. The company’s Instagram account, in particular, is a great example of how to showcase products in a visually appealing way. Collaborate with influencers. Encourage user-generated content.

Advertising 75

Advertising Feedback Marketing B2B 75

Global Response

MARCH 26, 2024

Your teams should be able to connect via email, video conferences, project management software, and live chat. Working collaboratively also means that feedback should go in both directions. Implement a constructive feedback process that allows both parties to express concerns and suggestions. And then build in time to review it.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Interaction Metrics

AUGUST 2, 2023

Giving us a 9 or 10 lets me know that we are doing something right and your feedback allows me to also correct any inefficiencies we may have.” Your feedback is important,” claimed the survey. Give a customer the chance to complete the journey with your company before ending their opportunity to give feedback. overcharge.

Surveys 62

Surveys Feedback Advertising Accountability 62

PeopleMetrics

MAY 27, 2021

Your company is ready to build a customer-centric culture, and has committed to gathering and acting on customer feedback with a Voice of Customer program. Download the chart from this video. ? ? ?. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. Congratulations - that's fantastic!

Surveys 71

Surveys Customer centricity Best practices Feedback 71

Totango

JUNE 3, 2022

Link to helpful articles, FAQs, or videos]. Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. Feedback Request Email Template. Customer feedback can help you improve your product and enhance customer satisfaction. Customer check-ins.

Feedback 108

Feedback SaaS Surveys Accountability 108

SmartKarrot

MAY 12, 2023

Key Account Management (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. To excel in this role, Key Account Managers must possess a unique combination of skills that enable them to identify opportunities, build strong relationships, and drive growth.

Accountability 10

Accountability Management B2B Best practices 10

Kayako

MAY 13, 2022

Self-service portals provide the foundation of modern customer care by allowing customers to help themselves with information about products, services, the company, account information, and order status. The portals also automate routine customer issues such as changing account information or passwords. Privacy policies.

Self service 110

Self service Accountability Airlines Customer Care 110

Satrix Solutions

SEPTEMBER 29, 2020

When it comes to collecting customer feedback, scores of software companies count on in-app surveys to understand customer sentiment in real-time. But is the feedback received an effective way of measuring overall satisfaction? Watch the video or read the complete transcript below for their responses.

Surveys 78

Surveys Feedback Accountability Customer Experience 78

TechSee

OCTOBER 16, 2018

Today the most common method for onboarding smart home products is via the use of self service tools, and especially how-to videos. YouTube reports an increase in product unboxing video views by 57% in one year, and an increase in uploads by more than 50%. However, despite the popularity of videos, there are still gaps.

Self service 138

Self service Wireless Chatbots Entertainment 138

delighted

APRIL 5, 2022

Delighted’s goal has always been to make gathering customer feedback fast and easy, and this means enabling you to run your program effectively and efficiently. Admin Certification consists of eight modules (video and written content), eight practice quizzes, and an exam. How can you add, edit, and delete users in your account?

Management 89

Management Feedback Finance Accountability 89

SharpenCX

JUNE 21, 2023

MMS is a text that includes multimedia like photos, videos, emojis, or links. The one exception is texting about urgent matters like bank account balances or breaking news. Texting constant offers or requesting survey feedback multiple times may get you blocked. What is SMS Support? Don’t yet have an SMS call center strategy?

Call Center 67

Call Center Contact center software Contact Center Banking 67

PeopleMetrics

MAY 13, 2021

Download the chart from this video. ? ? ?. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. Watch on YouTube. ? ? ?.

Brand ambassadors 83

Brand ambassadors Metrics Accountability Feedback 83