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Guest Post: The Power of Visualizing and Sharing Customer Service Feedback Data

ShepHyken

This week we feature an article by Elliott Sprecher, a marketing communications manager at JotForm. He writes about visualizing customer feedback in order to motivate your business to succeed. You can read just as many articles about the importance of customer feedback in operating your business successfully.

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Peer Coaching for Key Account Managers

Kapta Customer Success

Top Key Account Managers (KAMs) continually build their skills and knowledge. Research shows that without consistent coaching, feedback, and reinforcement, KAMs will quickly forget what they learn.

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Guest Post: How Can PR Crisis Management Shape Customer Experiences?

ShepHyken

This week we feature an article by David Tattersall, Head of Client Relations at Handpicked Accountants , an online network housing the best-performing accountants across the UK. It has shifted the goalposts for businesses as online customer feedback can be viewed by any user. American Red Cross – #gettngslizzerd.

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11 Best Practices for Managing Customer Feedback

Nicereply

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. Daily best practices for Support Managers.

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Discover the Actual Number of People You Can Effectively Manage

Beyond Philosophy

Let’s imagine that you’re an account manager with 200 customers. If you know that 80 percent of your revenue comes from 20 percent of those customers, what do you think happens to the other 80 percent that only accounts for 20 percent of the revenue? In my days managing teams, we found the 80/20 rule was in effect.

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How the Customer Feedback Management Process Works

PeopleMetrics

Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Contact PeopleMetrics: [link]. ? ? ?. Instagram: [link].

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How to hold customer service employees accountable

Toister Performance Solutions

Accountability is difficult. Some managers want to avoid a confrontation. For a few managers, accountability discussions feel like the first step towards inevitably losing an employee. A LinkedIn post asked managers to share what they find most difficult about holding customer service employees accountable.