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Guest Post: Why B2B Business Needs Dedicated Customer Support

ShepHyken

She shares the benefits of having dedicated customer support in B2B organizations. In the case of such a need, the best option is to turn to another company that can provide customer support soft ware. Benefits of dedicated customer support . First and foremost are the improvements in sales.

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Guest Blog: Why cross-team collaboration is essential for B2B customer support teams

ShepHyken

Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . Simply put, B2B support is significantly different than B2C support. A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry.

B2B 268
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A detailed Guide to Differences between Customer Success, Customer Support, and Account Management.

CustomerSuccessBox

So let’s deep dive into Customer Success, Customer support and Account management. What is customer success? The initiative was taken by the business to assist the clients or the customers to effectively use its products and plan the business operations to be empowering and successful.

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What is Voice Analytics? (A Guide for Sales & Customer Support Teams)

JustCall

There’s a lot more to customer interactions than just words. And that’s what many sales and customer support teams are doing now. Voice analytics measures the emotional response of a customer during a phone call using sophisticated software that analyzes the tone of voice and pitch of the speaker.

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What is Voice Analytics? (A Guide for Sales & Customer Support Teams)

JustCall

There’s a lot more to customer interactions than just words. And that’s what many sales and customer support teams are doing now. Voice analytics measures the emotional response of a customer during a phone call using sophisticated software that analyzes the tone of voice and pitch of the speaker.

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Customer Support Outsourcing for Seasonal Businesses

OctopusTech

Customer support Outsourcing is one of the major challenges that seasonal businesses suffer each peak season. Whereas, in the off-season, companies can forge plans and optimize all the resources for the approaching high sales period. You may also look for a change in company for your Customer Support Outsourcing services.

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Customer Support Software: The Easy Path To SLA Management

TeamSupport

Any customer support team receives a range of customer requests throughout the day. The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request. Give TeamSupport a try!