Remove Accountability Remove Customer advocacy Remove Feedback Remove Metrics
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How Palo Alto Software Used Metrics to Improve Service

Toister Performance Solutions

A question posted on the Inside Customer Service LinkedIn group recently caught my attention. Celeste Peterson, a Customer Advocacy Supervisor at Palo Alto Software, asked: What do you think are the most important metrics to track for a small customer service team? Palo Alto Software's Customer Advocacy Team.

Metrics 68
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8 Excellent Customer Success Techniques to Increase your Recurring Revenue.

CustomerSuccessBox

Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue. Why you should invest in Customer Success? Customer Success is a core growth driver.

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Five Keys To Driving Voice of the Customer Success

CX Accelerator

To be able to know and understand what customers want, companies must listen to their customers. That’s why companies are implementing some type of voice of the customer (VoC) program. This unsolicited feedback data can come from three places. So… What can companies do to improve their voice of the customer success?

Feedback 140
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Customer Marketing: Part 3 – Sentiment

ClientSuccess

From checking in with clients during weekly calls to ‘scoring’ accounts in your CRM, customer sentiment drives many of the strategic projects and growth initiatives for your customers. But did you know sentiment management can also be a customer marketing focus? Voice of Customer.

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How to make a Customer Success Dashboard that Works

CustomerSuccessBox

Customer success metrics you should track. Customer data may reside in the following categories, depending on your organization: Customer engagement CRM Support Tickets Surveys Product Financial Contract terms Customer Success Tool. Voice of Customer. Metrics for success that are more advanced.

Metrics 52
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Customer Success Management: An Essential Guide

JustCall

When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.

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How to Get More From Your Net Promoter Score Program

Amity

But there’s even more you can do to power up your Customer Health Score and NPS program when you integrate a customer feedback platform with your Customer Success Platform. Everything can look fine in usage data, but a weak NPS indicates your customer is not seeing value – and that’s a red flag.

Surveys 66