CCNG

JULY 19, 2023

Forecasting Expertise Partner with a forecasting expert who understands the unique practices of back-office work. Back-office work is handled differently than contact center work, so be sure these differences are factored in. WFM isn’t just for the contact center anymore. Never assume – always ask.

Workload forecasts 195

Workload forecasts CCNG Consulting Consulting 195

Babelforce

MAY 18, 2022

Accurate forecasting optimizes productivity and ensures contact centers have the right number of agents to deal with contact volume. This article will explain call center forecasting fundamentals and how you can increase forecasting accuracy. It also helps organizations to avoid financial losses.

Workload forecasts 52

Workload forecasts Call Center Average Handle Time Abandon rate 52

Playvox

JANUARY 11, 2024

Call center workforce management is the art and science of having the right number of agents available at the right times to answer an accurately forecasted volume of incoming customer contacts at the service level standard set by a contact center while minimizing cost. WFM to the rescue.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Babelforce

APRIL 13, 2022

You can get a clear picture of your company’s future with financial forecasting. It weights liabilities and assets, operating costs, accounts payable and accounts receivable, cash flow, capital structure, etc. Financial forecasting is crucial if you want your business to stay financially healthy.

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

Pipkins

JANUARY 14, 2019

When it comes to purchasing a WFM software suite, making the right choice can be reason to celebrate due to the positive impact on not just your contact center operations, but your entire organization. Bottom line improvements will measure the accountability of the product. About Pipkins. was founded in 1983.

Workload forecasts 40

Workload forecasts Contact Center Marketing Accountability 40