DMG Consulting

NOVEMBER 29, 2017

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Poised for rapid growth and success, untapped revenue potential in the tens of billions. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report. 11/30/2017. This represents only 11.4%

Consulting 48

Consulting Consulting Contact Center Marketing 48

Interactions

SEPTEMBER 8, 2023

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. Thankfully, customer service tools have advanced in recent years, and AI is accelerating the change. Our AI is developed specifically for contact centers. The AI experience customers crave.

Customer Service 62

Customer Service Self service Contact Center Banking 62

Comm100

FEBRUARY 5, 2018

Contact history (what type of contact have your customers made? Accounts (do they have an account? It also helps reduce the amount of phone calls and emails received by contact centers. The result is lower queues, less friction in the customer experience, and reduced operational costs.

CRM 48

CRM Marketing Multichannel Self service 48