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Inside Customer Success: Winning by Design

Amity

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise. Are there a lot of consultants based in Toronto?

SaaS 84
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Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

Edwards Deming believed that satisfaction was an ineffective metric for truly understanding the effect of expectations on customer actions. The potential for complaints to negatively impact customers’ future purchase intent and recommendation should never be overlooked. Even total quality icon W.

B2C 231
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Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

Edwards Deming believed that satisfaction was an ineffective metric for truly understanding the effect of expectations on customer actions. The potential for complaints to negatively impact customers’ future purchase intent and recommendation should never be overlooked. Even total quality icon W.

B2C 231
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May 19 – Customer Success Jobs

SmartKarrot

Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identifying Sitecore advocates and supporting sales to grow the account (up/cross selling). Manage a team of Customer Success Managers, enabling them to grow and achieve their targets.

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The Beginner’s Guide to Revenue Operations (RevOps)

SmartKarrot

Revenue operations helps gain traction from sales flywheels. We will now discuss everything related to RevOps, the best practices, crucial components, benefits of revenue operations, key metrics of RevOps and how revenue operations (RevOps) impacts customer success, sales, and marketing.

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Sep 30 – Customer Success Jobs

SmartKarrot

Hold accountability for overall customer delivery and execution against contractual obligations, growth and renewal. Create, customize, and deliver compelling presentations that demonstrate individual client value of Eleanor Health services, performance, and potential growth. Lead complex customer onboarding projects.

B2B 3