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Your Game Plan for Customer Retention During Uncertain Times

ChurnZero

As businesses are thrust into uncharted territory, figuring out how to navigate customer retention strategies to minimize churn will determine their survival. For those who were unable to attend or would like a session refresher, below are the top takeaways for crafting your customer retention game plan. .

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Strategies to Increase Customer Retention: What Every Playbook Should Include

SmartKarrot

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation.

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What is the biggest risk your Customer Experience program can pose to your business?

Satrix Solutions

As many studies have demonstrated , a company-wide focus on delivering a strong customer experience at every touchpoint will often have very positive effects on a business. For example: You will likely get negative feedback, but the truth should be welcomed and seen as constructive. While these are all true, none pose the biggest risk.

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Putting Humanity in Contact Centers

Customer Relationship Metrics

Ownership over Accountability. When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. She states that if you believe people need to be held accountable, what is YOUR underlying belief? Why is that? Ownership.

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The crucial nuance behind seven top Customer Success metrics for SaaS companies

ChurnZero

That webinar was – and continues to be – wildly popular because it explores the nuance behind Customer Success metrics. That nuance is derived from three underlying factors: Construct. There is often more than one way to calculate a given Customer Success metric; Gaming.

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Customer Success Roundtable: Customer Maturity Scoring Model

CSM Practice

During the session, Liz highlighted the tremendous impact of creating and leveraging the Customer Maturity Scoring Mode l has had the expansion selling as well as new business deals. Liz McChrystal is well versed in leading account management, business process analysis, process adoption, relationship building, and client service functions.

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Why Nifty Account Onboarding Is the Shortest Path to Great Account Servicing

SmartKarrot

The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address customer queries and concerns related to the value your products and services can provide them.