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Forget Everything You Think You Know. This is How to Create Loyal Customers

Beyond Philosophy

Make a Deposit in the Customer’s Emotional Bank Account. Covey discusses relationships with others as having an emotional bank account into which your interactions make deposits and withdrawals. We bring this concept of the emotional bank account into our work in our global Customer Experience consultancy.

Banking 195
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Are You Winning on Purpose?—The Creator of the “Net Promoter” Tells Us How!

Beyond Philosophy

Soon after that, I founded my global Customer Experience consultancy, Beyond Philosophy. Instead of complaining that people don’t use Net Promoter appropriately, Reichheld decided to present an alternative that’s an appropriate metric to hold people accountable. appeared first on CX Consulting.

Airlines 274
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More Than Just Number-Crunchers: How Accountants Provide Value-Added Services

Method:CRM

Those poor accountants. In fact, today’s accountants are far more than just number-crunchers — they’re leaders, strategists, technologists, advisors and business specialists. The accounting industry: (p)art of the deal. Accountants speak the language of business. They get a bad rap. Becoming a part-time CFO.

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Unbelievable Violation By World Renowned Bank – Record Fines!

Beyond Philosophy

Q: What has two Million phony accounts, 5,300 fired employees, a fine of $185 million and a retiring leader enjoying $124 million in stock and options after retirement? However, getting to your goal by opening a fake account in one of your customer’s names is deplorable. She spoke up and both accounts were closed.

Banking 416
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Taking Field Service Management to the next level with AR

TechSee

According to Gartner, field service organizations typically align with four operating scenarios based on service complexity and their SLA accountability for equipment outcomes, summarized as follows: Field Service Operating Model. Equipment Accountability. Low accountability. High accountability. Low accountability.

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Deploy large language models for a healthtech use case on Amazon SageMaker

AWS Machine Learning

BERT is trained on sequences where some of the words in a sentence are masked, and it has to fill in those words taking into account both the words before and after the masked words. Ekta Walia Bhullar , PhD, is a senior AI/ML consultant with the AWS Healthcare and Life Sciences (HCLS) Professional Services business unit.

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The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Call centers are equipped with tools that allow agents to quickly access a debtor’s full account information, ensuring that every interaction is informed and constructive.