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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Follow on LinkedIn.

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Guest Post: The Bottleneck is Always At the Top of the Bottle

ShepHyken

Even though he fired more than 5,000 of them for creating unauthorized and bogus accounts, it was really the culture that he created that failed. One last point here about the behaviors you get – especially as we think about the behaviors required in a customer-centric culture. As CEO John Stumpf testified before the U.S.

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2024 Expectations: The forefront of the next generation of customer success

Totango

In 2024, CS teams leveraging AI will stand out from the rest by quickly identifying customer problems and trends in data, providing account summaries to executives, and streamlining workflows. Totango is excited about the future of customer success and the role we can play in business growth for 2024.

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Trends shaping The Forrester Wave™: Customer Success Platforms report

Totango

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Analyzing extensive datasets to forecast trends. Usage statistics and patterns.

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Women in Power: 11 CX Leaders You Should Start Following

JustCall

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Diane has a proven ability to identify opportunities in customer interactions, partnering with companies of all sizes to enhance their customer experience practices.

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3 Steps to Becoming #1 on Trip Advisor

Beyond Philosophy

Downie is committed to the idea that leadership is key for having an excellent Customer Experience. He believes that his job is to direct, lead, coach, drive the breakdown truck and then coach again. Most of all, his leadership and emphasis on Customer Experience is the key to its success. Individual development.

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