Top 4 Metrics Chief Customer Officers (CCOs) Must Know
MAY 29, 2020
Do you know what Customer Success metrics race through a Chief Customer Officer’s (CCO’s) mind all day long? With a dizzying number of SaaS metrics—from acquisition costs and account expansion to customer churn and satisfaction—all vying for headspace, CCOs must focus on the measurements that really matter. Why it matters: As CCO, NRR is the single most important metric to me. You want to retain your customers, of course.