Remove Accountability Remove Chief Customer Officer Remove Employee engagement Remove Workshop
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

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We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

Peter Lavers Customer Experience and CRM Expert. NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc. blog linkedin twitter Why?

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CEO’s Guide to Growth through Customer Experience Alignment

Answer Dash

It places the horse before the cart, conveying that the end is customer lifetime value growth, and the means is meeting or exceeding customer expectations. This simplifies employees’ daily decisions in alignment with corporate strategy. Each manager generates piecemeal benefits by pulling various financial levers.”