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Why Customer Experience is Like Sex in High School

Customer Relationship Metrics

JANUARY 11, 2017

The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction. The objective was to either support or refute the impacts of agent accountabilities on FCR performance. Increased caller satisfaction.

Customer Experience 67
Customer Experience Interactive Voice Response Caller satisfaction Calibration 67
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10 Tactics To Improve CX Through Contact Center IVR Messaging

NobelBiz

FEBRUARY 7, 2022

Simple questions like company hours, office locations, account balances, and shipment information may be readily answered with precise responses, even when the contact center is closed. However, the caller should be warned via tailored messages that they will not receive attention from any agent outside of work hours.

Interactive Voice Response 52
Interactive Voice Response Contact Center contact center solutions Feedback 52
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