When IVR meets Visual Assistance – Retaining the Lost Waiting Time
TechSee
JULY 17, 2018
Interactive voice response (IVR) is a technology that allows a computer to interact with customers through the use of voice and touch-tone telephone keypad. Today, IVR is a core technology well entrenched in call centers that has transcended way beyond its role as a simple customer routing system. . Self Service.
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