ShepHyken

SEPTEMBER 7, 2023

Provide them with checklists, guides, and best practices. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Regularly update training materials based on customer feedback.

Customer centricity 332

Customer centricity B2C Feedback Upselling 332

Talkdesk

APRIL 12, 2016

With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. TOPO Director of Consulting Greg Tapper expanded on this point at the Ultimate Sales Plays workshop. TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. Click to Tweet. About Talkdesk.

Sales 40

Sales Big data call center software Best practices 40

Creative Virtual

DECEMBER 11, 2019

I had the honour of joining Andy Madge (Head of Technical Services) and Liam Ryan (Sales Director) at the Awards Dinner in London to accept our plaque and meet other Best Practice Award winners from all over Europe.

Virtual Agent 40

Virtual Agent Chatbots Best practices Enterprise 40

SmartKarrot

JUNE 11, 2021

Best Customer Success Certifications 2021. SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. For course details, click here.

Best practices 22

Best practices SaaS Accountability Education 22

SmartKarrot

AUGUST 6, 2020

Work closely with the customers alongside Sales, Support, Account Management, Security Consultants, other Operations and Product Management teams at Veracode to ensure services are delivered successfully and meet client expectations. You will be responsible for driving adoption, integration of Segment products and partner portfolio.

Accountability 10

Accountability SaaS Enterprise Engineering 10

SmartKarrot

JULY 30, 2021

Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption. Constantly strive to expand your clients’ product usage through thoughtful onboarding and ongoing training and workshops. Managing a portfolio of c200 client accounts across Europe.

Engineering 10

Engineering Best practices Customer retention Government 10

CustomerSuccessBox

JUNE 8, 2022

His book Practical Customer Success Management: A best practice framework for rapid generation of customer success got published in 2019. He’s also a trainer and a consultant who has trained and consulted with thousands of technology professionals in over 30 countries across 4 continents. He’s a published author.

Management 52

Management Consulting Consulting Analytics 52

SmartKarrot

NOVEMBER 18, 2020

Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Apply here: [link] Role: Customer Success Manager Location: England, UK Organization: Mentorloop A lot of this role is providing a world-class account management experience.

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 11, 2021

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Energized by solving problems and finding opportunities to make clients successful.

Upselling 10

Upselling Benchmark Customer centricity Education 10

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JULY 19, 2022

Role: Director of Client Success Location: Tampa, FL, US (On-site) Organization: MiSource As a Director of Client Success, you will manage a team of Account Managers to provide leadership, training, and coaching. Develop a sales strategy to achieve organizational sales goals and revenues through expansion of existing accounts.

Coaching 3

Coaching Accountability Education Best practices 3

SmartKarrot

JUNE 24, 2022

Develop and publish content on best practices, case studies, and benchmarks. Revamp customer experiences by catering to stakeholder personas and providing consultative thought leadership through workshops, training sessions, and rich content. Account management, project management, and problem-solving skills.

Customer advocacy 3

Customer advocacy Benchmark outsourcing Accountability 3

SmartKarrot

JANUARY 3, 2022

Help clients to establish new workflows & institute behavioral changes (old way vs new way) in collaboration with solution consultants. Conduct product walkthroughs, workshops, and webinars. Identify accounts that are likely to churn and work proactively to eliminate that risk. Track customer activity to identify churn risk.

Enterprise 3

Enterprise Accountability Feedback Engineering 3

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. And I saw no downside in that business model, so I decided to take the leap out on my own, away from the corporate environment and start my own consulting company. I find it so interesting, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

ChurnZero

NOVEMBER 22, 2021

This is a lesson Kristen Hayer, Founder and CEO of The Success League , has learned firsthand as a former Customer Success leader, and one that she’s helped countless others confront through her work running a Customer Success consultancy. Customer Success Budgeting Best Practices and Lessons Learned. Best Practices.

Benchmark 98

Benchmark Finance Best practices Sales 98

AWS Machine Learning

FEBRUARY 8, 2024

Clean up To avoid charges in your AWS account, clean up the solution’s provisioned resources The delete-customer-resources.sh Infrastructure security: Adhere to AWS security best practices regarding VPCs, subnets, security groups, logging, and monitoring for securing the underlying infrastructure. /create-customer-resources.sh

APIs 121

APIs Scripts Enterprise Management 121

ClearAction

DECEMBER 31, 2017

What more could you wish for than 288% higher lifetime value of your key accounts? And that’s in addition to the revenue gains represented by ongoing higher lifetime value of many segments of customers besides their key accounts. All of the approaches I’ve mentioned are VoC best practices of the future. Lynn Hunsaker.

Customer Experience 54

Customer Experience Morale Accountability Surveys 54

NobelBiz

JUNE 26, 2023

Learn more about the best practices in contact center staffing, how to increase agent satisfaction & retention, and many more call center human resources tips and tricks. Watch our free, on-demand workshop about How to Boost Outbound Efficiency While Remaining TCPA Compliant.

Call Center 52

Call Center Interactive Voice Response CRM call center software 52

ClearAction

OCTOBER 2, 2017

Do this in a workshop environment where a cross-functional group of long-timers and newcomers among your employees who are particularly savvy about the issue topic in day-to-day management. It’s a great tool for reinforcing transparency and accountability. You’ll be amazed at the accuracy and speed of this analysis.

Customer Experience 78

Customer Experience Journey mapping Management Customer centricity 78

AWS Machine Learning

MARCH 19, 2024

Prerequisites To follow along with this post, you should meet the following prerequisites: You need an AWS account with an AWS Identity and Access Management (IAM) role with admin permissions to manage resources created as part of the solution. For details, refer to Step 1: Create your AWS account. About the authors Julia Hu is a Sr.

Construction 115

Construction Scripts APIs Enterprise 115