Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. Michael Redbord Vice President and General Manager, Customer Hub at HubSpot. linkedin Why? "I

Consulting 135

Consulting Consulting Metrics Feedback 135

Answer Dash

APRIL 16, 2019

One thing that gets lost in individual initiatives is low accountability for the larger picture of growth. It tracks benefits realization and accountability by laying a baseline that clarifies results gained.” “The Lynn authored 6 benchmarking studies and 3 CXM handbooks (Amazon). Connect with Ms. Lynn Hunsaker at Linkedin.

Customer Experience 76

Customer Experience Chief Customer Officer Enterprise Journey mapping 76