Accountability Banking Call flow Contact Center 
pindrop
AUGUST 3, 2020
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial institutions at risk. Forward-thinking contact centers need strategic defenses in place to prevent fraudsters from exploiting the IVR.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank.
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Revation Systems
JUNE 30, 2020
LinkLive is unified communications software hosted in the cloud designed for healthcare and banking organizations that offers a broad range of capabilities including rich digital messaging, a seamless ability to engage humans across physical and digital channels, and leading voice and video communications. LinkLive 9.1
pindrop
JUNE 23, 2020
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial institutions at risk. . Fraudsters exploit IVRs to surveil accounts and to operationalize their fraud and planning tactics. . How to Detect and Combat Fraud in the IVR.
Hodusoft
APRIL 17, 2024
Chart Out Entire Call Flow A visual chart of the entire call flow can help in understanding how a majority of calls are likely to start and various individual call transfer options. Auto attendants can also provide callers with information about branch locations, ATM locations, and account services.
SharpenCX
FEBRUARY 17, 2021
More than a quarter of contact center leaders (26%) said failing to prioritize data and reporting capabilities in their call center technology was their biggest mistake last year. . Read Next] Your data is the nucleus of your contact center: Learn how to use it . Intelligent Call Routing.
Enghouse Interactive
MAY 21, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Using the right approach will enable your organization to deliver better service, protect callers and agents and ensure customer contacts result in positive outcomes.
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