Accountability Banking Call flow Coaching 
SharpenCX
FEBRUARY 17, 2021
Look to vendor partners who offer up crucial coaching and development tools like scorecards, call recordings and transcriptions. Your ability to access 100% of your agent’s recorded phone calls is fundamental to building a coaching program backed by context. Do your agents all have the same skill set?
Enghouse Interactive
APRIL 28, 2019
Training and Retention: Happy agents tend to stay with a business, and overall levels of agent satisfaction can be dramatically improved through ongoing engagement, individual coaching and proper rewards. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Enghouse Interactive
MAY 21, 2019
Training and Retention: Happy agents tend to stay with a business, and overall levels of agent satisfaction can be dramatically improved through ongoing engagement, individual coaching and proper rewards. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.
JustCall
APRIL 5, 2022
Call Monitoring. Accountability and performance can be key concerns for educational contact center agents; especially when they are operating remotely. Hotel admins can program IVR call flows to enable self-booking, escalation to live agents, and avail other services. Automatic Call Distribution (ACD).
Expert insights. Personalized for you.
67 
Let's personalize your content