Revation Systems

JUNE 30, 2020

LinkLive is unified communications software hosted in the cloud designed for healthcare and banking organizations that offers a broad range of capabilities including rich digital messaging, a seamless ability to engage humans across physical and digital channels, and leading voice and video communications.

Healthcare 62

Healthcare Banking Call flow Contact Center 62

pindrop

AUGUST 3, 2020

Fraudsters exploit the IVR to surveil accounts and to operationalize their fraud and planning tactics. These scam artists can operate covertly within the IVR once they have an account number, guessing at pin codes and answers to security questions with relative impunity. How to Detect and Combat Fraud in the IVR.

Interactive Voice Response 117

Interactive Voice Response Contact Center Banking Call flow 117

Hodusoft

APRIL 17, 2024

Chart Out Entire Call Flow A visual chart of the entire call flow can help in understanding how a majority of calls are likely to start and various individual call transfer options. Auto attendants can also provide callers with information about branch locations, ATM locations, and account services.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 73

Cloud contact Self service Contact Center Virtual Agent 73

pindrop

JUNE 23, 2020

Fraudsters exploit IVRs to surveil accounts and to operationalize their fraud and planning tactics. . Highly trained and organized, professional fraudsters can manipulate even seasoned agents into taking over accounts. At-risk accounts across communication channels. A simplified way to identify at-risk accounts .

Interactive Voice Response 117

Interactive Voice Response Contact Center Call flow Accountability 117

SharpenCX

FEBRUARY 17, 2021

Intelligent routing and call flows help your customers get to resolutions faster. . Do callers need to enter information (and authenticate it) in your IVR, like a bank account number? Choose a phone system that lets you customize your call routing based on your customer’s needs and your agents’ skill sets.

Call Center 67

Call Center Coaching Call flow Interactive Voice Response 67

Call Experts

SEPTEMBER 1, 2022

While simple IVR systems are great for basic customer service, sophisticated ones will leverage speech recognition and help companies improve their call flow and reduce wait times. Tell the system what you want, and it’ll get you the information you need from the most reliable source. What Is The Average Cost?

Interactive Voice Response 52

Interactive Voice Response Answering services Call flow Customer retention 52