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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your log keeps a detailed account of every call, and you can cross-reference that information with other integrated services. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference. The unified dashboard keeps track of everything in a clear and visible display.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your log keeps a detailed account of every call, and you can cross-reference that information with other integrated services. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference. The unified dashboard keeps track of everything in a clear and visible display.