3 Management Techniques to Use (And 2 to Ditch) to Erase the Bad Call Center Agent Experience in 2021
NOVEMBER 3, 2020
The call center experience of today’s world can be hostile at best and abusive at its worst. Record number of leaders, like you, are frantically searching Google to find a way to protect the mental health and well-being of their agents. Yet, your agents are still sitting there, taking it all in. Adapt as you go.
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