Quality Contact Solutions

DECEMBER 31, 1969

Abandon rate compliance. Abandon message compliance including the Do Not Call automated opt out. Compliant dialer use based on types of outbound calls made and the phone number type (wireless or VoIP vs landline phone number). Scripting and disclosures compliance. Permissible calling times and holidays compliance.

Telemarketing 63

Telemarketing Consulting Consulting Abandon rate 63

Noble Systems

APRIL 3, 2020

This may vary depending on whether your targets are based on a desired Wait Time Between Calls, desired Hold Times, or desired Abandonment Rate. In environments where compliance is a large concern – especially in regard to dialing to wireless or cell phone numbers, manual dialing is becoming more prevalent.

Call Center 59

Call Center Wireless Abandon rate Wait times 59

Quality Contact Solutions

DECEMBER 31, 1969

Abandon Rate : The percentage of inbound phone calls that abandon before speaking with the call center agent. Inbound Call Center Metrics That Drive Customer Satisfaction. Average Speed of Answer (ASA) : This metric calculates the amount of time it takes to answer a call once the call has been routed to the call center.

Call Center 40

Call Center Metrics First call resolution Schedule adherence 40