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How Two Healthcare Leaders Improved Both Quality of Care and Bottom Line Growth with Patient Transfer Services

Revation Systems

1% Fairview Health Services has notably improved the contact center's abandonment rate (now at less than 1%). Our partnership with LinkLive Healthcare is truly collaborative. This resulted in long call center wait times and higher abandonment rates. It was time for a change.

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How Helpful Contact Center Software is for the Healthcare Sector in the Time of Covid-19 Pandemic?

Hodusoft

Benefits of Contact Center Software for Healthcare Industry. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. The pandemic situation has changed the workings of the healthcare industry. Post-Covid Reality: Healthcare contact and call center software. The disruption is evident.

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How Helpful Contact Center Software is for the Healthcare Sector in the Time of Covid-19 Pandemic?

Hodusoft

This outbreak has affected almost all the industries and healthcare is among one of them. The way people used to access healthcare facilities has changed drastically. Now, communication has become an essential part of healthcare services, especially in large, multi-department healthcare facilities.

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15 Top Call Center Overflow Handling Services

Fonolo

If this scenario sounds familiar, and you lack the in-house resources to service every customer call in a timely fashion, you may consider hiring a third-party call overflow handling service. 3 Proven Ways to Reduce Abandon Rates in the Call Center. Why use a call overflow handling service? Locations: USA and Canada.

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How Call Center KPI Benchmarks Reflect Your Brand

Calltools

Queue Wait Time Consumers almost universally complain about phone queue wait times , particularly when it comes to a government agency like the IRS, but any extended wait will put them in the wrong mood for a successful transaction. Wait time should be one of your most important call center KPI benchmarks.

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3 Ways COVID Changed Remote Call Center Technology Forever

Fonolo

This resulted in long customer wait times, high abandon rates, and stress for both customers and agents. Even healthcare providers used it to facilitate COVID-19 vaccine appointments! Increased inbound customer calls meant call centers needed to compensate for high call volumes with reduced staff and new trainees.

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ROI for Patient Experience Focus in the Contact Center

Altivon

Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. The payback for investment in contact center solutions in healthcare is compelling: lower operational costs, lower appointment cancellations, higher scheduling rates and higher patient experience scores.