3 Keys to Q4 Contact Center Success in 2021
Outsource Consultants
SEPTEMBER 14, 2021
Waiting is the Hardest Part (But It Doesn’t Have to Be). Customers have not only come to expect inevitable wait times — they’ve come to loathe them. When faced with unanticipated hold times and slow inquiry resolution. Decreased call abandonment rates and total call time (by eliminating call holds).
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