How patient are your customers? Erlang A may have the answer
teleopti
MARCH 25, 2019
However, Erlang C assumes that people have infinite patience and while waiting times might appear to decrease, the queues grow infinitely. For the purposes of this exercise we throw the spotlight on the advantages of Erlang A and how they relate to automated Workforce Management (WFM) solutions. Accurate forecasts.
Let's personalize your content