Survey Shows Growing Popularity of Call-Backs Among BPOs
Fonolo
MAY 22, 2018
Vertical markets in the sample base included: retail banking, insurance, health care, government, retail / e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. This Call Center Reduced Abandon Rates by 62%. Credit Union Reduces Abandon Rates with Call-Backs. Decrease Handle Time.
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