Remove Abandon rate Remove eBook Remove outsourcing Remove Wait times
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When Adding Call-Backs to Your Call Center, Beware The “Free” Option

Fonolo

Tolerance for long wait times has been getting lower and lower. If the wait is longer than a few minutes, callers will complain to your agents (leading to longer handle times) and they will vent on social media (see onholdwith.com). 2) Reduce Abandon Rates. See this success story.

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TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

Call Abandonment Rate. Average Waiting Time. Occupancy Rate. Average handling time. Transfer rate. Contact Rate. That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. Missed phone calls.