Fonolo

MAY 22, 2018

Vertical markets in the sample base included: retail banking, insurance, health care, government, retail / e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. This Call Center Reduced Abandon Rates by 62%. Credit Union Reduces Abandon Rates with Call-Backs. Decrease Handle Time.

Surveys 59

Surveys Abandon rate Call Center Contact Center 59

Playvox

NOVEMBER 1, 2022

In our 2022 remote work study , we found that nearly all the respondents were offering hybrid or remote work arrangements, but only 34% had a policy in place to govern it. Get more detail on what to include in your remote work policy and a handy policy template in our ebook, Creating A Strong Remote Work Policy For Your Contact Center.

Contact Center 74

Contact Center Schedule adherence Average Handle Time Coaching 74

Fonolo

AUGUST 28, 2018

Vertical markets in the sample base included: retail banking, insurance, health care, government, retail/e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. Our favorite chart: eBook: The ROI of Call-Backs for Your Call Center. What’s Inside: Lower Abandon Rate. More here. .

Contact Center 65

Contact Center Call Center Abandon rate Surveys 65