Fonolo
NOVEMBER 1, 2017
Compared to other enterprise software, the transition to cloud has been a difficult road for the call center. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. Decrease Handle Time. Reduce Telco Cost.
Fonolo
MAY 22, 2018
For this report, he gathered the views of 352 enterprise executives, each with decision-making authority over contact centers. That tells me more education is needed in the market because call-backs certainly improve metrics like abandon rate, as shown by the case studies below. This Call Center Reduced Abandon Rates by 62%.
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Fonolo
AUGUST 28, 2018
About: For this report, industry analyst Peter Ryan gathered the views of 352 enterprise executives, each with decision-making authority over contact centers. Our favorite chart: eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. Where to get it: Here.
Noble Systems
MARCH 22, 2021
Ebook: Enterprise Contact Center Strategies for Healthcare Organizations. Noble Contact Center’s blended inbound and outbound management has helped ARA meet business challenges, improve productivity and service levels, and reduce abandon rates. Testimonial: Austin Radiological Association.
Fonolo
MAY 17, 2018
When we last discussed Twilio’s earnings, the big question was whether they would announce their own cloud platform at the upcoming Enterprise Connect conference. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate.
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