The ROI of Call-Backs for Your Call Center [eBook]
Fonolo
OCTOBER 31, 2017
When deployed correctly, call-backs can deliver concrete ROI through several paths: lowered abandon rates, shorter handle time, reduced telco cost and more consistent call volume. In this new eBook, we’ll present these paths to ROI one-by-one, and walk through the calculation needed to build a business case for your organization.
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