What is Virtual Queuing? A Simple Solution to a Frustrating Problem
Babelforce
FEBRUARY 11, 2021
But we do know that implementing a virtual queuing system at your contact center is a win-win situation for all involved: including customers, agents, and contact center managers. Get the eBook. The system places the customer in a queue, and an agent calls them when they are free. Lower call abandonment rate.
Let's personalize your content