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5 Reasons Why Financial Institutions Must Invest In Contact Center Software

Hodusoft

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. 51% of such institutions have realized that improving customer experience is one of the top priorities for their success. Curious to know how?

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5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

5 Ways to leverage eCommerce Contact Center Software to improve CX. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

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Our Top 6 Picks for Call Center Automation Software

Fonolo

To find the answer, you need to evaluate your current call center workflow and identify opportunities for automation. Read on for an introduction to call center automation, plus our top software picks! How to Buy Contact Center Software What is Call Center Automation?

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Best Tools and Practices for a Healthcare Call Center

Calltools

CRM Integration Your healthcare contact center software can integrate with your existing CRM solution, such as Salesforce or Microsoft Dynamics, helping to streamline your processes. Combining your CRM software with call center technology allows for detailed patient tracking from start to finish.

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5 Ways Big Data Can Improve the Customer Experience

VocalCom

In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Through close examination across channels, brands may use such valuable information to create richer customer experiences.

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6 Ways Predictive Dialers Drive Brand Success

VocalCom

For example, agents are able to access information such as customer profiles and purchase history with great ease. All call activity is captured directly into the CRM while further offering real-time metrics and KPIs for improved sales practices. Contact center costs are greatly reduced when a predictive dialer is used.

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Get The Right Call Routing System For Your Business

Hodusoft

Let’s look into the integral functions of call routing software along with understanding its advantages and best practices in the industry that you can follow. Simply put, it handles the automated distribution of calls to cut down long queues and enable customers to connect with an agent who can resolve their issues.