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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

JUNE 16, 2022

His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. Jim Iyoob, Chief Customer Officer at Etech Global Services. Jeanne Bliss, Founder and CEO at Customer Bliss. Follow on LinkedIn.

Customer Service 251
Customer Service Chief Customer Officer Contact Center Consulting 251
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How to Make Performance Metrics Truly Matter

Contact Center Geek

MARCH 7, 2018

In her book, Chief Customer Officer 2.0 , Jeanne Bliss, wrote about the five competencies for customer-driven growth (see also [link] ). It is our job to fight for what is right for our team members, and to manage costs appropriately. In some cases, they can drive the opposite behavior.

Metrics 63
Metrics Chief Customer Officer Abandon rate Contact Center 63
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