Xaqt

JANUARY 7, 2020

They can even handle more complex calls that would normally require an agent to reference a knowledge base, frequently asked questions, or guide a customer through standard troubleshooting steps. The call volume spikes were also creating wait times in excess of five minutes. The City came to Xaqt for help.

Interactive Voice Response 52

Interactive Voice Response Abandon rate Call Center Call flow 52

NobelBiz

FEBRUARY 22, 2023

Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. Why is the abandonment rate important?

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52

NobelBiz

FEBRUARY 15, 2023

Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. Why is the abandonment rate important?

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52