Survey Shows Growing Popularity of Call-Backs Among BPOs
Fonolo
MAY 22, 2018
Luckily, more and more call centers are offering a call-back option, as an alternative to waiting in the queue. We, at Fonolo, see this trend through the increased demand of our call-back solution. Occasionally, we also see it in survey results; have a look at the data we shared from ContactBabel last October.
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