Abandon rate Call Center call center professionals Sales 
Fonolo
APRIL 13, 2021
Managing call spikes during peak periods in your call center can seem like an insurmountable challenge. Whether you’re in retail, healthcare, or the financial industry, understaffed contact centers coupled with increased call volumes create stressful moments for you and your agents.
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Omnichannel, Cloud-Based Contact Centers.
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Fonolo
MAY 31, 2019
Sometimes the causes of call spikes are understood, even anticipated. Yet, in many cases, these periods of peak call volume come as a real shock to everyone in the contact center. Perhaps call volume has gone down over the years due to the availability of multi-channel tools and self-service. Download it in full below!
Fonolo
MARCH 28, 2019
Sometimes the causes of call spikes are understood, even anticipated. Yet, in many cases, these periods of peak call volume come as a real shock to everyone in the contact center. Perhaps call volume has gone down over the years due to the availability of multi-channel tools and self-service. Download it in full below!
JustCall
JANUARY 21, 2022
The biggest one especially with remote work is making sure that everyone is on the same page, this is especially true for sales and support teams. From business calls, sms, data, analytics, and coaching, you need to be able to get an eagle eye view of your sales and support to ensure your customers are not left in the lurch. .
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