This Call Center Reduced Abandon Rates by 62%
NOVEMBER 8, 2017
Velocity was struggling with long hold times and a high number of abandoned calls. They thought they had to replace their legacy call center system to correct this problem – which would be costly and time consuming. How a Call-Back Solution Can Help. To solve these problems while leaving their current call center infrastructure intact, Velocity considered a cloud-based call-back approach. eBook: The ROI of Call-Backs for Your Call Center.