KPI 101: Call Center Workforce Management Metrics
Global Response
DECEMBER 2, 2022
Call center KPIs are chosen to measure progress toward the goals of each brand, and selection is customized to fit each unique set of objectives. There are KPIs that may be considered basic to the contact center. Basic KPIs There are many KPIs, but some of the most commonly used customer service metrics follow.
Let's personalize your content