Why Call Center BPOs Need to Offer Call-Backs
Fonolo
NOVEMBER 2, 2017
But BPOs that offer call-backs go one step further as they are able to improve the call center experience and maintain service level expectations by: Smoothing out spikes in call volume. Decreasing abandonment rates. BPOs Can Increase Revenue with Call-Backs. What’s Inside: Lower Abandon Rate.
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