Abandon rate Best practices Customer Support Upselling 
JivoChat
FEBRUARY 16, 2021
In this guide, we’ll compare proactive versus reactive chat, examine the best practices when using proactive chat, and finish up showing you nine ways to use proactive live chat (with examples) on your site. Proactive Chat Best Practices. Upsell and cross-sell at the point of purchase. Let’s get started!
TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence.
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Netomi
MARCH 24, 2023
Taking care of your contact agents’ workload and improving the quality of customer experience is critical. The key is using AI in every step of the process, from discovery to optimization, to help increase conversion rates, offer upsell and cross-sell opportunities, and reduce abandonment rates.
Playvox
APRIL 27, 2023
That means not only better CX through every interaction but more opportunities for agents to upsell. While integrated, omnichannel support is a boon for customer experience, there are clear productivity and cost benefits as well. No business can get accurate customer behavior data when operating in silos.
JivoChat
APRIL 13, 2021
Read on to learn more about the various ways that automating customer service can benefit your business. We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. What Is Customer Service Automation? Lower cart abandonment rates.
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