Enghouse Interactive
JUNE 29, 2018
When conducting outbound calls, credit unions have the ability to better connect with members by using cutting-edge contact center software. The call back trend has been shown to reduce abandon rates signi?cantly Live chat is increasingly more important in community banking. How do I order a new debit card?” “I
Altivon
JUNE 13, 2020
While businesses like banks, grocery stores and telecoms are experiencing an increase in calls, businesses like luxury goods retailers, claims departments for car insurers and public transportation providers likely have far lower than normal contact volumes. Of the largest contact centers, 8% have increased their hours of operation.
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Fonolo
AUGUST 28, 2018
About: For this report, industry analyst Peter Ryan gathered the views of 352 enterprise executives, each with decision-making authority over contact centers. Our favorite chart: Contact Center 2.0, The Rise of Collaborative Contact Centers. What’s Inside: Lower Abandon Rate.
NobelBiz
AUGUST 11, 2022
In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? Why CCaaS flexibility is so important for call centers? CCaaS solutions have grown in popularity in recent years for various reasons. This greatly simplifies client satisfaction.
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