Top Call Center Metrics and How to Use Them to Thrive in a Data-Driven World
JULY 30, 2019
This specifically applies to contact centers which are in the frontline of customer service and are gathering heaps of information, insights and data every minute, every hour, every day. As a call center manager, these waves of data that come from different channels and platforms can be overwhelming. We selected the top call center metrics that will really help your call center succeed. Ask what’s keeping them from handling calls faster.