Scheduled Call-Backs Are a Call Center Superpower
Fonolo
SEPTEMBER 26, 2017
Many call center platforms today offer some form of call-back functionality. That means if your hold times are long, your callers have the option to get a call at a later time instead of waiting for an agent. You can think of this as “ASAP” call-backs. Smoothing Out Spikes in Call Volume.
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