Remove Abandon rate Remove Analytics Remove Best practices Remove Upselling
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Proactive Chat: What It Is, Use Cases & Best Practices

JivoChat

In this guide, we’ll compare proactive versus reactive chat, examine the best practices when using proactive chat, and finish up showing you nine ways to use proactive live chat (with examples) on your site. Proactive Chat Best Practices. Check your visitor analytics for the average visit duration per page.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media.

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Talkdesk and Ytica Uncover the Power of Contact Center Analytics

Talkdesk

When Talkdesk expanded its product offering with AppConnect , one of the most critical areas we wanted to address for our customers was analytics. To begin, we covered some of the reasons that companies should start tracking contact center analytics. In order to turn a contact center into a differentiator, you have to track progress.

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All That Glitters Isn’t Gold: Why Conversational AI Needs More Than Just a Shiny UI

Netomi

The key is using AI in every step of the process, from discovery to optimization, to help increase conversion rates, offer upsell and cross-sell opportunities, and reduce abandonment rates. Taking care of your contact agents’ workload and improving the quality of customer experience is critical.

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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. That means not only better CX through every interaction but more opportunities for agents to upsell.

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Hype or Reality? Importance of Customer Service as a Key Differentiator

8x8

Within 30 minutes of realizing that the abandonment rate had increased, Lenox was able to update their IVR to apologize for the wait time, offer callers the option for a call-back, and give callers who had been waiting, a coupon code they could use at the online store.