Abandon Call Sales Technical Support Telemarketing 
Calltools
MARCH 20, 2019
The telemarketing industry and contact centers fall under the purview of the FTC. The 3 Percent Rule The TCPA creates an ever-changing landscape where telemarketing and call center industries operate. A call is “abandoned” when no agent is available within two seconds of a person answering the call.
Dialer 360
JANUARY 18, 2019
A contact center in general term for any place or location where calls are made and received. In huge volume, for sale, customer service, marketing, telemarketing, and technical support. As well as other support or specialized business activities. Agent: Call center reps also known as contact center reps.
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